Return and Refund policy

Please read carefully to meet the requirement for return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item should  be in the same condition that you received it when you got from courier , unworn or unused, with same tags, and in it must be in  original packaging. You’ll also need the money receipt or proof of purchase.

To start a return,  please you can contact us at info@houseofhugo.uk . If your return is accepted, we must send you a return shipping label as per our policy , as well as instructions to meet the requirement  on how and where to send your packages. Items sent back to us without 1-st requesting a return will not be accepted.


we don't charge any  restocking fee. 

we will pay return shipping cost   in case  case of this happens when the product is incorrect, damaged by the carrier or defective in another way

 You will be responsible for paying actual shipping cost for your own shipping costs for returning your item in case of  purchased the wrong product, it doesn’t fit or they no longer want the item  .

Product conditions: product condition should be new and with same label ,packaging in box to meet our return policy

You can  contact us for any returning  question at
info@houseofhugo.uk

Damages and issues
Please , inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Support: 24/7

Address : 401 Ashton Old Road, Manchester,
Greater Manchester M11 2DJ ,UK

Phone :  +447932176698

Email: info@houseofhugo.uk